Shipping & Returns

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. We can ship to virtually any address in the world, Monday-Friday (excluding national holidays). Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.

  • Only the postal service has the ability to deliver to PO Boxes and APO. Please do not select any expedited shipping address if you intend to ship to a PO Box or APO.

All shipping rates are calculate by weight. Please refer to the shipping quote presented to you during check out to see your shipping costs. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

  • First Class Mail 2 to 5 business days
  • USPS Priority mail 2 to 4 business days
  • Ground 3 to 7 business days, depending the delivery area from California
  • Three Day * Three business days (EXPEDITED SERVICE)
  • Second Day* Two business days (EXPEDITED SERVICE)
  • Next Day* Next business day (PM) (EXPEDITED SERVICE)

    *Please note: You must place your order by 11:00 AM Central Time Monday through Friday to receive your shipment by 3-Day, 2-Day or Next-Day. Our business hours are Monday thru Friday, excluding national holidays.

Canada and International Orders

Duties, Taxes, Brokerage Fees, VAT and GST Fees For orders shipped to destinations outside of the United States, CONCHOS.COM is not responsible for any duties, taxes and brokerage fees associated with the shipment.

USPS Canada Mail for $35.00 ($35.00 shipping charge is a flat rate for the first 3 lbs. All orders > 3lbs. will be charged by weight.) Delivery time from 5 days up to 3 weeks to 4 weeks depending the area and local service.

International Shipping for $45.00 ($45.00 shipping charge is a flat rate for the first 3 lbs. All orders > 3lbs. will be charged by weight.) Delivery time from 7 days to several weeks depending on the service available for your country.

Due to everchanging tariff rates and exceptions, you may be contacted with a different shipping rate if the one offered is not available at the current rate for your country. There may be circumstances where your order may have to be cancelled depending on the situation. Thank you for your understanding.

Duties and Taxes

CONCHOS.COM ships to over 60 Countries, we do not know your individual country's duty and tax structure. Below is a brief explanation of the Duties and Taxes.

Most shipments traveling across international borders are subject to being assessed duties and taxes imposed by the importing country’s government. The Duties and Taxes normally must be paid before the goods are released from customs. A shipment’s duty and tax amount may be based on: Product Value, Trade agreements, country of manufacture, use of product, the product’s Harmonized System (HIS) code.

Value-added Tax (VAT ) of Goods and Services Tax (GST) A VAT is a a general consumption tax assessed on the value added to good and services. In Singapore, Australia, New Zealand and Canada, this tax is known as goods and services tax or GST. Every member of the European Union (EU) has VAT. A VAT is typically assessed on the “duty paid value” of the goods (which equals the cost of the goods, insurance and freight (CIF) plus duty). To see EU-specific VAT rates please visit the International Trade Administration Web Site.