Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to certain international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of the items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
SHIPPING RATES *These rates apply to United States orders only.
Standard Shipping by First Class Mail is $6.99
Priority Mail Flat rate Envelope is $8.99 shipping charge, what can fit in a flat rate envelope (if a bigger box needed the actual rate will be billed to the customer) **PRIORITY MAIL IT IS NOT AN EXPEDITED SHIPPING OPTION AND IT WILL BE SEND OUT IN THE ORDER RECEIVED.
UPS or FedEx Shipping options
Ground Shipping is $15.99 (1 to 3 LBS) ($8.99 shipping charge is a flat rate for the first 3 lbs. All order over the first 3 lbs. will be charged the actual shipping cost.)
3 Day Select: 3 Day Select shipping is $35.00 for any order. (1 to 3 LBS), Over 3 LBS will be charged the actual Shipping cost. (EXPEDITED SERVICE)
2nd Day: 2nd Day shipping is $40.00 for any order. (1 to 3 LBS), Over 3 LBS will be charged the actual Shipping cost. (EXPEDITED SERVICE)
Next Day: Next Day shipping is $55.00 for any order. (1 to 3 LBS), Over 3 LBS will be charged the actual Shipping cost. (EXPEDITED SERVICE)
Due to the uncertain or gas prices carriers are continuously changing prices - We may contact you if the shipping price is not enough to cover the service as well as you can contact us to get a real time on shipping price and we can adjust if less than the price listed above (We can also ship by USPS Express Mail, please contact us if you need to use this shipping option)
SHIPPING TIMES:
First Class Mail 2 to 5 business days
USPS Priority mail 2 to 4 business days.
Ground 3 to 7 business days, depending the delivery area from California
Three Day * Three business day (EXPEDITED SERVICE)
Second Day* Two business day (EXPEDITED SERVICE)
Next Day* Next business day (PM) (EXPEDITED SERVICE)
*Please note: You must place your order by 11:00 AM Central Time Monday through Friday to receive your shipment by three day, second day or next day. Business Day is Monday thru Friday excluding national holidays.
We ship Monday through Friday (excluding national holidays) to addresses in the United States. We can deliver to P.O. boxes and APO. ONLY THE POSTAL SERVICE CAN DELIVER TO PO BOXES AND APO - DO NOT CHOOSE ANY EXPEDITED SHIPPING OPTION IF A PO BOX OR APO IS ENTERED AS DELIVERY ADDRESS
*DUE TO THE CURRENT PANDEMIC EXPEDITED SERVICES ARE OFFERED BUT THEY ARE NOT GUARANTEED BY THE CARRIER - IF THE ORDER DOES NOT ARRIVES ON THE TIME REQUESTED - NO REFUNDS ON SHIPPING ON EXPEDITED SERVICES ARE OFFERED -
Canada and International Orders
Duties, Taxes, Brokerage Fees, VAT and GST Fees For orders shipped to destinations outside of the United States, CONCHOS.COM is not responsible for any duties, taxes and brokerage fees associated with the shipment.
CONCHOS.COM ships to over 60 Countries, we do not know your individual counties duty and tax structure. Below is a brief explanation of the Duties and Taxes.
USPS Canada Mail for $35.00 ($35.00 shipping charge is a flat rate for the first 3 lbs. All order over the first 3 lbs. will be charged the actual shipping cost.) Delivery time from 5 days up to 3 weeks to 4 weeks depending the area and local service.
International Shipping for $45.00 ($45.00 shipping charge is a flat rate for the first 3 lbs. All order over the first 3 lbs. will be charged the actual shipping cost.) Delivery time from 7 days to several weeks depending on the service available for your country.
*DUE TO THE CURRENT PANDEMIC RATES AND EXCEPTIONS TO COUNTRIES ARE CHANGING EVERYDAY - WE MIGHT CONTACT YOU WITH A DIFFERENT SHIPPING RATE IF THE ONE OFFERED IS NOT AVAILABLE AT CURRENT RATE FOR YOUR COUNTRY OR WE MAY CANCEL THE ORDER, DEPENDING ON THE SITUATION - THANKS FOR YOUR UNDERSTANDING -
Duties and Taxes
Most shipments traveling across international borders are subject to being assessed duties and taxes imposed by the importing country’s government. The Duties and Taxes normally must be paid before the goods are released from customs. A shipment’s duty and tax amount may be based on: Product Value, Trade agreements, country of manufacture, use of product, the product’s Harmonized System (HIS) code.
Value-added Tax (VAT ) of Goods and Services Tax (GST) A VAT is a a general consumption tax assessed on the value added to good and services. In Singapore, Australia, New Zealand and Canada, this tax is known as goods and services tax or GST. Every member of the European Union (EU) has VAT. A VAT is typically assessed on the “duty paid value” of the goods (which equals the cost of the goods, insurance and freight (CIF) plus duty). To see EU-specific VAT rates please visit the International Trade Administration Web Site.